By using this website and services, you acknowledge that you have read and understood this Online Privacy Statement and agree to its terms.
Privacy policy may be revised and updated without notice.
Current Online Privacy Policy revised on July-8-2024.
At Plugged In Recovery, we prioritize the privacy and security of your personal and health related information / data (DATA). This Online Privacy Statement outlines what data we may collect, how we use your data, and how we protect your data in accordance with HIPAA, HITECH, and other relevant privacy laws.
DATA WE MAY COLLECT:
Personal data including, but not limited to: name, address, employment information, date of birth, sex / gender, social media information, location data.
Financial data including, but not limited to: payment method, credit card information, health insurance / 3rd party payor information, other information pertaining to payment for services.
Health information including, but not limited to: medical history, substance abuse history, mental health history.
HOW WE MAY USE YOUR DATA:
Plugged In Recovery will ask you to sign a consent form that allows us to use and disclose your personal and health related data (DATA) for treatment, payment, and health care operations. Your signature will serve to acknowledge receipt of this notice.
The following describes some of the different ways that we may use your data. We will minimize the use of personal and health related data in such a manner that allows Plugged In Recovery to provide our clients with privacy, safety and the best possible care.
For Treatment – To provide you with medical treatment and related services, to refer you to other providers or to send your records to another treating health care professional. We may also send your data to individuals or facilities that will be involved with your care as you transition from treatment at Plugged In Recovery. and for other treatment reasons. Data may also be released in an emergency situation.
For Payment
Your data will be used to bill and receive payment for treatment and related services you receive. For billing and payment purposes, we may disclose your data to your insurance or managed care company, Medicare, Medicaid, or another third party payer. This includes contacting your health care plan or third party payor to confirm your coverage or to request prior authorization for proposed treatment.
For Operations at Plugged In Recovery
We may use your data as necessary at Plugged In Recovery for such things as: quality assurance and quality improvement, maintaining competency and qualifications of our staff. As needed for administrative activities such as medical reviews, legal issues and auditing.
Outside Business Associates
Some services are provided outside business associates, such as medical director, medical facilities, psychiatric care, lab service, billing service and electronic medical records. Data disclosed in these instances is protected by HIPPA and HITECH regulations.
Persons or Entities Involved in Your Care or Payment of Your Care
With your permission, we may provide your data or other information (location, health condition, payment data, etc.) to a family member, close friend, someone else you identify as a trusted contact. Information may also be released as required by law such as in a disaster, emergency or court ordered. If you are incapacitated in a way in which you are unable to communicate your wishes, we will use our judgement to disclose information that is in your best interest.
Law Enforcement
In the event of a crime or suspected crime and as required by law, we may need to disclose data to law enforcement authorities.
Public Health
Public health department is authorized by law to obtain information for the purpose of preventing or controlling disease, injury, disability, death and other public health related statistics. For example: Your HIV-related information may be disclosed without your authorization for treatment purposes, such as, in the event of blood borne pathogen exposures by personnel of Plugged In Recovery.
Health Department
Arizona Department of Health is authorized to obtain data for use in inspections, accreditation, licensure, disciplinary actions, audits and investigations.
Judicial Proceedings
As a result of a lawsuit or a dispute, we may be required to disclose your data to abide by a court order, subpoena or request for information as authorized by law.
Workers’ Compensation
Data may be disclosed to comply with laws relating to workers’ compensation or related programs.
Marketing
Information such as your name, address, phone number, the dates of treatment and outcomes may be used to contact you for marketing and fundraising purposes. You may opt out of these function by contacting Plugged In Recovery (see contact information below)
HOW WE PROTECT YOUR DATA:
1. HIPAA and HITECH Compliance
Plugged In Recovery is committed to protecting your health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH). We ensure:
- Your health information is kept confidential and shared only with authorized personnel involved in your care, unless you provide explicit consent for other uses.
- We employ advanced security measures to protect your health information from unauthorized access, use, or disclosure. This includes encryption, secure access controls, and regular security audits.
- You have the right to access your health information and request corrections if necessary. We provide information about how your data is used and shared.
2. Online Payment Protection
Your financial information is secure with us. When you make online payments for our services, we:
- Use secure encryption technology (SSL) to protect your payment information during transmission.
- Partner with trusted payment processors that comply with Payment Card Industry Data Security Standards (PCI DSS).
- Collect only the information necessary to process your payment which may include account number, expiration date, security code and zip code. Other data may be collected if needed to verify or process payments.
3. Social Media Data
We value your engagement with us on social media platforms. When interacting with our social media pages:
We may collect login data from Facebook, Instagram, X or other social media accounts.
- We respect your privacy settings on social media platforms and only access information that you have made publicly available or shared with us directly.
- Information shared on our social media platforms may be used to improve our services, respond to inquiries, and provide relevant content. We do not sell or share your social media information with third parties for their marketing purposes.
- Be aware that social media platforms have their own privacy policies, and we encourage you to review them.
4. Marketing Data
To improve our services and provide you with relevant information, we may collect and use marketing data:
- We only collect and use your marketing data with your consent. You can opt out of marketing communications at any time.
- Marketing data may include your contact information, preferences, and interactions with our website and services. This information helps us tailor our communications and improve your experience with Plugged In Recovery.
- We may use third-party services to assist with marketing efforts, but we do not sell your data to these third parties. Any third-party service providers are required to comply with our privacy and security standards.
5. Your Rights and Choices
You have rights regarding your personal information, including:
- You can request access to your personal information held by us.
- You can request corrections to your personal information if it is inaccurate or incomplete.
- You can request the deletion of your personal information, subject to certain legal exceptions.
- You can opt out of marketing communications and the sharing of your data with third parties for marketing purposes.
6. Contact Us
If you have any questions or concerns about this Online Privacy Statement or our data practices, please contact us at:
Plugged In Recovery
jeff@pluggedinrecovery.com
(320) 492-5319
Complaints may be filed with:
The Secretary of the U.S. Department of Health and Human Services
200 Independence Ave SW
Washington, D.C. 20201